Holy mother of God, I honestly thought I could take a pass on this if they could all get off their overpaid behinds and resolve it, but no - just when I thought I was out, they pull me back in! We are naturally talking about yet another fiasco under Barack Obama's watch - the total embarrassment often referred to (even by him) as Obamacare, his signature flagship healthcare reform program.
Talking about reform, it seems that millions of people can't even get to filling in the actual form(s), and that's what needs reforming, first. Stat. It took nary a day after the supposed shiny new bells-and-whistles website opened for business on October 1 until issues began to surface. Quite typically of Obama's administration, blame was placed on others - in this case, the actual consumers! Are ya kidding me?! Apparently there was too large a volume of traffic on the website? Duhhhh.
Now let me see....in a country of more than 300 million people, the government railroads everyone into signing on for a new public healthcare system backed up by a new law, and, no one was expecting any serious traffic? What?! This seems to represent a new low, a new level of abject incompetency, even for an administration that has been plagued by one new low after another.
My men on the street tell me that the most recent testing done on the site pre-launch was for about 200 "customers" on the site simultaneously. What? Which genius made the magnificent decision to beta test 200 users for a site about to become a national priority on a massive scale? It is ridiculous beyond compare.
My men on the street tell me that the most recent testing done on the site pre-launch was for about 200 "customers" on the site simultaneously. What? Which genius made the magnificent decision to beta test 200 users for a site about to become a national priority on a massive scale? It is ridiculous beyond compare.
It didn't take very long for the volcano to erupt, and quite understandably (and most definitely predictably) both the customers and the vehement political objectors to Obamacare (read effectively all Republicans and a serious handful of Democrats as well) each raged against the machine. Here we go again, just as the country seemed to be moving forward, and with ol' B.O. into a second term with no future, he done gone and screwed it up again, with him quite literally pouring warm gasoline right onto the Republican Party's BBQ?!
You can be sure they are firing up for a huge roast, and it will be Obamacare that will be on the spit, slowly revolving over the roaring flames of Hades itself, and the Devil's own red hot sauce bubbling lava-like at the side. For hardcore Republicans, getting Obamacare onto the spit is about as good as it gets, especially as it's a metaphor with his name directly attached to it. Nirvana!
Quite what he was thinking is beyond me, beyond you, and probably beyond any of us. It is one of the most spectacularly incompetent political screw-ups in history, even if it is quite reflective of the never-ending series of woes that have been placed at his door since 2009. Solyndra, Ted Kennedy's seat loss, Fast and Furious, Guantanamo, Benghazi, the Petraeus affair, the IRS scandal, sex crimes in the military, the national debt crisis and government shutdowns, Edward Snowden and the NSA debacle (which is now causing international outrage over new evidence that leaders in various ally countries were being monitored by Big Brother USA) - need I go on? These are just off the top of my head!
At precisely the moment in his tenure when he needed a smooth transition for the country into alignment with his Affordable Care Act, he ends up on TV once again, with his by now routine (but increasingly worn) guilty-looking expression and stoicism in the face of yet another storm of his own making. He's always "angry" and he's always "gonna get to the bottom of this!" - until the storm fades away, or another fresher once blows into town, and we can use the second one to make the people forget about the first one. Until then, folks "are working overtime, 24/7, to resolve this problem!". He never seems to get the point that hearing some "folks" got their butts kicked and are no longer on the team might just keep more people on his side.
Read my lips, people. At least one head has to roll for this debacle, and in any other business situation in life, it would be Barack Obama. A transaction-based online company rolling out a supposed shiny new product for one and all, and then the frenzied customers totally unable to use that transaction-based website, with a serious deadline approaching to do so? Trust me, for a cock-up of such a gargantuan nature, the CEO would be exited by the board. As he-she should be.
There is no surer sign of executive disconnect than a CEO who does not take responsibility for the online presence and functionality of their online business, in today's marketplace. Can you imagine Jeff Bezos of Amazon, or Steve Jobs of Apple (during his reign supreme) or Gregg Steinhafel of Target accepting this kind of mess on their flagship websites? Before anyone thinks that these are real businesses and healthcare is not, the response is that it is - today. Healthcare dot gov is the new online shopping website for consumers to purchase their health insurance, as required by Obama's new law. It is a vendor-customer transaction and experience, pure and simple.
In terms of both customer experience/satisfaction (a critical aspect of any online vendor's website) and the inevitable political maneuvering, the new product is a total, undiluted washout. A complete professional embarrassment, for everyone involved. The one head that I feel will roll is Kathleen Sebelius, HHS secretary, who is facing a lonely walk up to Capitol Hill this week to face an angry House Committee who want answers. Congress is fuming, just like those who have tried to use the website she is responsible for - the latest estimate with the new troubleshooter is that it will be fixed only by end of November. LOL.
I don't know which enterprise was brought in to set up this website (I think it might have been CGI) but both they and Sebelius have created a farce of massive proportions which has once again seriously undermined Barack Obama, Obamacare, and the entire administration. Although I might just feel a smidgen of sympathy for the guy who is embroiled in yet another crisis over healthcare reform, it evaporates extremely quickly when I see the amount estimated to have been spent on getting this product/website to where it is today.
$394,000,000.
I think those numbers speak for themselves most eloquently, and I needn't say one word more. - Kevin Mc